All orders are final once they have been processed through the checkout. Unfortunately, no further changes can be made to your order once processed including and not limited to; removing and/or adding items to your order, combining orders or cancelling your order.
Please ensure all details on your order are correct before confirming your checkout. In particular, we recommend double-checking your email address, delivery address and the acceptance, and accuracy, of promotional codes.
It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.
We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.
When you don't use your product, we recommend that you put it in its protective bag. Ideally, If the shoes get dirty, it is good to clean it with a damp cloth.
It depends on the creator and the product. All options are outlined on the product page, so look out for customization options there.
All our products are made in specialized shoes factories. We only work with suppliers that deliver handmade products.
You can return your product up to 14 days after receiving your order. Please make sure that the products are not worn, washed or damaged.
Refunds are processed the same way as purchases. For foreign customers, returns are the customer's expense.
No it's not mandatory. But it is highly recommended. Indeed, it will allow you to find your history, edit your addresses and track your parcel online faster. You will also be notified of new products and special events.
We accept Ideal, Visa, MasterCard, Bankcontact and American Express cards. Alternatively, you can finalize your order with PayPal payment service.
Please click here to go to contact page. Our customer service team is ready to respond all your questions from Monday to Friday 8:30am - 6.00pm.